What does HRS stand for?
HRS is the abbreviation of "hydrogen refuelling station". Hydrogen cars, buses and trucks can typically refuel with gaseous hydrogen at two different pressure levels: 350 and 700 bar. Most HRS are located at conventional petrol/diesel refuelling stations, some are "stand-alone" at a private or public site that can be accessed by cars.
What does E-HRS-AS stand for?
E-HRS-AS is the abbreviation of “European HRS availability system”, a common platform to collect, process and publish information on HRS sites and availability states throughout Europe at h2-map.eu.
Who set up this information portal and why?
The h2-map.eu website is set up and managed by the Fuel Cells and Hydrogen 2 Joint Undertaking (FCH 2 JU). The FCH 2 JU is an EU body, set up under the form of a unique public private partnership that supports research and development and demonstration (RTD) activities in fuel cell and hydrogen energy technologies in Europe. Its aim is to accelerate the market introduction of these technologies, realising their potential as an instrument in achieving a carbon-clean energy system.
Fuel cells, as an efficient conversion technology, and hydrogen, as a clean energy carrier, have great potential to reduce carbon dioxide emissions, dependence on hydrocarbons and to contribute to economic growth. The objective of the FCH 2 JU is to bring these benefits to Europeans through a concentrated effort from all sectors.
The three members of the FCH 2 JU are the European Union (represented by the European Commission), fuel cell and hydrogen industries represented by Hydrogen Europe and the research community represented by Hydrogen Europe Research.
Where does the information on the portal come from?
The static information on site location of each HRS is updated manually by the HRS operators who have individual access to the operators’ portal of the E-HRS-AS (GPS coordinates, opening hours, services on site, customer notification on events etc.). The dynamic availability information is an automated signal sent by either the HRS itself via an on-site hardware or via a software interface from the operators’ plant monitoring system. The information on Clean Energy Partnership (CEP) approval is provided by the CEP working group.
How frequently is the station status updated?
HRS that send signals directly from the E-HRS-AS hardware provide availability status updates once per minute. HRS connected via the software interface provide availability data whenever there is a status change, or at a minimum, once every 60 minutes. The time stamp of the last status update is shown in the upper right on the pop-up box for each station.
Why are there stations with no live status?
For HRS where the availability state is unknown are shown with a blue icon. There are two reasons the availability of HRS could be unknown:
I know of an HRS which is not on this map! How can I add it to the map?
If you know of, or operate a publicly accessible HRS not shown on h2-map.eu we will be happy to add the station as soon as possible. You can contact us via email on email@example.com.
Is there a mobile version or app of h2-map.eu?
The map has been optimized to fit both smartphones and tablets. There is currently no stand-alone app version of this map. On Android devices, however, an app version that displays the map in full screen separately from the web browser can be viewed by using the “Add to Home screen” function of your browser. To do so, simply touch the prompt that is presented on the first visit to the map (https://h2-map.eu/) or manually choose the option “Add to Home screen” in the Chrome menu bar at any later time. You may also decide to use a third party app that receives their information from the European database.
Will I be tracked when visiting the website?
May I refuel my hydrogen car at every station shown on the map?
Before driving to an HRS, you should check whether this station offers the correct fuelling option: 350 bar or 700 bar. Most cars are 700 bar and cannot be refuelled at a 350 bar HRS or can only be refueled to less than half their storage capacity. A 350 bar vehicle cannot be refuelled at a 700 bar station.
Please also check the authorization and the payment method before driving to the station as it may require an authorization card or special payment (e.g. pre-registration). In case you have any questions regarding authorization and / or payment, please use the contact information shown on the HRS site of interest.
How can I find out if I need to refuel 350 bar or 700 bar?
The pressure level of your car is indicated in the inside of the tank cap.
Why is the availability of my local station not shown on the map?
If your neighbourhood station is not shown on the map, we may not yet know of it. Please send us an email notifying us so we can connect it to our system and provide availability and site information in the future: firstname.lastname@example.org.
It should be noted the h2-map.eu map only shows stations that allow public access and some site owners may refuse to participate and provide real-time availability information on the station. You may wish to ask the HRS operator and indicate your interest if you would benefit from this service.
The availability of my station is displayed incorrectly. Who can I contact to change it?
If the availability information of your station is displayed incorrectly, please do the following
Who may I contact in case I have a problem with refuelling my car or want to complain?
Please contact the helpline of your station, if you have any problems with refuelling your car or are not satisfied with the service of the station. You will find the phone number under “contact information” of the pop-up box of the station.
Is there on-site assistance at the HRS?
Some stations display information leaflets or stickers on-site explaining the refuelling process. If you need on-site assistance for refuelling you should contact the HRS operator via the hotline or ask service personnel on site.
I know other HRS availability maps that show different availability information. Why are these different?
There are a variety of different information systems in place, with different definitions for availability, including those that accept less frequent signal updates or use manual instead of automated signals. The main goal of our E-HRS-AS is to harmonize signal definition, the quality of the signal source, signal transmission and update frequencies, and share this information with all interested service providers.
If you encounter a map with different availability information, it can be that the service provider uses a different source of information or decided to only communicate parts of the harmonized information provided by the common European database. For example: You might find that availability information on another map is simply distinguished between “yes” and “no” although the E-HRS-AS platform shares a total of five different states (yes, no, limited, outside opening hours, unknown). Then it is likely that the three missing states are replaced by either “yes” or “no” according to a non-standard method.
What are the requirements to participate in the E-HRS-AS?
Please send an email to email@example.com to express your interest in participating in the E-HRS-AS. Everybody is welcome to join.
How is the E-HRS-AS different from h2.live?
h2.live is a proprietary app owned by H2Mobility Germany to publish HRS availability information along with other information and services for their customers. A similar app is provided by FillnDrive. The E-HRS-AS is a European platform set up by the FCH 2 JU to collect HRS information and availability signals in a harmonized and quality secured manner. The aim of the E-HRS-AS is to collect, process and provide HRS sites and availability information free of charge, provided the source is acknowledged (© FCH 2 JU, 2020) anyone who would like to develop an app, map or other service to inform about station existence and availability. All static and dynamic information is shared via an open-source interface. HRS owners and operators may access the information of their own stations via the secured operators’ portal to add or change site information, customer notification and evaluate station performance using the recording and reporting function.
The source of information used in h2.live and the E-HRS-AS are identical for the HRS owned and operated by H2Mobility in Germany. Some HRS in Europe have been connected directly to the h2.live app via a plant monitoring system. The E-HRS-AS platform does not accept information provided by this interface as data quality and compliance to availability definitions could not be verified.
How is the E-HRS-AS different from FillnDrive?
Similar to h2.live, FillnDrive is a proprietary app providing real-time HRS availability information to customers. They also provide services to station operators to connect their stations to the E-HRS-AS. The data quality of this interface has been proven and accepted.
What are my responsibilities as an owner or operator when participating in the E-HRS-AS?
First, you will need to name a contact person we can approach to organize the integration of your system into the platform. As soon as your HRS has been integrated, we will send you an access to the operators’ platform to complete the static HRS site information in the portal and upload a picture of your station.
My HRS is not yet displayed on the map. Whom should I contact?
If you want to participate in the E-HRS-AS platform and have your station integrated, please send an email to firstname.lastname@example.org
How can I change the station availability or metadata if it is incorrect or incomplete?
Every HRS operator or owner receives login credentials to the operator’s portal where they are able to change the site information and issue or schedule customer notifications (metadata). A manual change of the station availability information is only possible when:
These changes can be done in the customer notification area. Manual changes of availability signals from “not available” to “available” are not possible.
I don’t want to participate in the E-HRS-AS anymore. How can I cancel my involvement?
How can I integrate real-time HRS availability data from the E-HRS-AS into my product?
We welcome software developers who would like to use and spread the information we provide in their own applications to increase the service to hydrogen car customers. You will find all required information on the API here: https://h2-map.eu/api/v1/doc/.
In order to obtain an API token, please send an email to email@example.com
Is the use of the availability data free? Can I use it for commercial purposes? Under what license is the information provided?
Yes, the use of the data is free. It may be used for commercial purposes.
The information is provided under the EUPL-1.2. This means that you may use and adapt the data unconditionally as long as you include a reference to the source of data (© FCH 2 JU, 2020).
The FCH 2 JU maintains this website to enhance public access to a real-time information system on the availability of hydrogen refuelling stations in Europe.
Our goals are:
For further information on this initiative please see the overview on the website of the FCH 2 JU .
If errors are brought to our attention, we will try to correct them. However, the FCH 2 JU accepts no responsibility or liability whatsoever with regard to the information on this site.
It is our goal to minimise disruption caused by technical errors. However some data or information on our site may have been created or structured in files or formats that are not error-free, and we cannot guarantee that our service will not be interrupted or otherwise affected by such problems. The FCH 2 JU accepts no responsibility with regard to such problems incurred as a result of using this site.
This disclaimer is not intended to limit the liability of the FCH 2 JU in contravention of any requirements laid down in applicable national law nor to exclude its liability for matters which may not be excluded under that law.
This site is maintained by a consortium of companies formed of: Spilett n/t GmbH (consortium leader), ENDA GmbH & Co. KG, and Element Energy SARL. This consortium manages the site on behalf of the Fuel Cells and Hydrogen 2 Joint Undertaking (FCH 2 JU), in implementation of a service contract concluded between the FCH 2 JU and the consortium as a result of a tender procedure.
The current manager of the content is ENDA GmbH & Co. KG.
Protecting the privacy of every individual on the Internet is crucial. Everyone should be able to decide for themselves how their data is to be used. With this privacy statement, we would like to underscore our commitment to the safe and trustworthy treatment of the privacy and personal rights of individuals on the Internet.
This data protection declaration is intended to inform the users of this website about the type, scope and purpose of the collection and use of personal data by the following parties in accordance with the European General Data Protection Regulation (GDPR).
Fuel Cells and Hydrogen 2 Joint Undertaking
Avenue de la Toison d’Or 56-60 Brussels, Belgium
ENDA GmbH & Co. KG
Flottwellstraße 15, D-10785 Berlin
Phone: +49 30 5210 7620
Local District Court: Amtsgericht Charlottenburg HRB 43251
Legal domicile: Berlin
We collect, use and disclose your personal data only if this is permitted by law or if you consent to the collection of data. Personal data includes all information which serves to determine your person, and which can be traced back to you – for example your name, e-mail address and telephone number.
We take your data protection very seriously and treat your personal data confidentially and in accordance with the statutory provisions. Please note that data transmission over the internet (e.g. communication by e-mail) can always be subject to security gaps. A complete protection of the data against access by third parties is not possible.
Each time you access our website, our system automatically collects data and information from the computer system of the accessing computer. The following data is collected:
The collection of data for the provision of the website and the storage of data in log files is mandatory for the operation of the website. Consequently, there is no possibility for the user to object.
The legal basis for the temporary storage of data and log files is Article 6 (1) GDPR.
This website does not store cookies in your browser.
If you contact us through the contact options offered, your details will be stored so that they can be used to process and respond to your enquiry. This data will not be passed on to third parties without your consent. If you provide us with your e-mail address, we will communicate with you via e-mail. If you no longer wish to receive e-mails from us, you can cancel these at any time.
The legal basis for the processing of the data is Article 6(1)(a) GDPR. The legal basis for the processing of data transmitted in the course of sending an e-mail is Article 6(1)(f) GDPR. If the purpose of the e-mail contact is to conclude a contract, the additional legal basis for the processing is Article 6(1)(b) GDPR if the user has given his consent.
If you contact us by e-mail, this also constitutes the necessary legitimate interest in the processing of the data. The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems.
The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were
collected. For the personal data from the input mask of the contact form and those sent by e-mail, this is
the case when the respective conversation with the user has ended.
The conversation is terminated when it can be inferred from the circumstances that the relevant facts have been conclusively clarified. The additional personal data collected during the sending process will be deleted at the latest after a period of seven days.
The user has the possibility to revoke his consent to the processing of personal data at any time. If the user contacts us by e-mail, he can object to the storage of his personal data at any time. In such a case, the conversation cannot be continued. All personal data stored in the course of establishing contact will be deleted in this case.
If personal data is processed by you, you are the data subject within the meaning of the GDPR and you are entitled to the following rights vis-à-vis the person responsible.
When your personal information is processed by the ENDA GmbH & Co. KG as a contractor of FCH 2 JU, you have the right to know about it.
Under certain conditions, you have the right to ask that we delete your personal data or restrict its use. Where applicable, you have the right to object to our processing of your personal data, on grounds relating to your particular situation, at any time, and the right to data portability. We will consider your request, take a decision and communicate it to you without undue delay and in any event within one month of receipt of the request. That period may be extended by two further months where necessary.
You rights on your personal data are stated in Articles 17 to 24 of Regulation (EU) 2018/1725.
If the processor is processing your personal data and you would like to exercise any of your data protection rights, please send us a written enquiry.
In principle, we cannot accept verbal enquiries (telephone or face-to-face) as we may not be able to deal
with your request immediately without first analysing it and reliably identifying you.
You can send your request to the FCH 2 JU by post in a sealed envelope or contact our data protection officer via email.
Your request should contain a detailed, accurate description of the personal data you want access to.
You must provide a copy of an identification document to confirm your identity, for example, an ID card or passport. The document should contain an identification number, country of issue, period of validity, your name, address and date of birth.
Any other data contained in the copy of the identification document such as a photo or any personal characteristics, may be blacked out.
Our use of the information on your identification document is strictly limited: we will only use the data to verify your identity and will not store them for longer than needed for this purpose.
In principle, we will not accept that you use other means to give evidence of your identity. Should you wish to propose alternatives, we will assess their adequacy on a case-by-case basis.
You have the right to submit a complaint at any time directly to the European Data Protection Supervisor (EDPS):
Rue Wiertz 60 – MO 63
Tel: +32 2 283 19 00
Fax: +32 2 283 19 50